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Digital Bassmaster Support

Q: What’s the difference between this iPad/Android edition and the Bassmaster I can buy on paper?
A: Our digital edition, Digital Bassmaster, takes advantage of the latest technology to deliver a truly immersive reader experience, making full use of the iPad’s user-intuitive navigational tools and spectacular display. Every bit of content you love from the paper issue is in Bassmaster, redesigned for easy reading on the iPad. But we also enhance stories with additional photo galleries, exclusive videos, and interactive features you can’t get in the paper magazine.
Q: How do I get around the magazine?
A: Just like the paper issue, you can explore your copy of Bassmaster page by page or by skipping around. Swipe across with one finger to turn one story at a time. You can also  tap the upper right corner to bring up the contents list and the thumbnail preview at the bottom. From here you can simply tap to jump among sections. 
Q: I just purchased a subscription through the Bassmaster website. How do I begin receiving copies?
A: If you have not yet downloaded the Bassmaster app from the iTunes store, please do so. This is a free app available at in the the iTunes store. Do not purchase anything else from within the app, as your subscription is already paid for. The first time you open the app after downloading, look for the “Library” ” tab on the top row navigation bar, then: 
Press “Sign In” or “My Account” (this varies by digital reader make sure the FAQ matches the app they have built). 
Enter the e-mail address and password you set up when you ordered your subscription and hit ” Log In” 
Close the Sign-In window and press “Library” to see the issues you are currently entitled to receive. This will be the current issue when you first subscribe, then each subsequent issue on your subscription as it is published. 
Press the box with the issue you wish to read. 
Q: If I’m a Bassmaster print subscriber already, can I get the iPad edition at a lower price than advertised?
A: Yes, we are offering a special lower price for our current paid print subscribers. Please click here. We are also featuring a special combination offer for new subscribers who wish to receive both the print and digital versions of Bassmaster. 
Q: If I’m a Bassmaster print subscriber already, can I transfer my subscription to the iPad?
A: We do not yet have a procedure in place to accommodate this, but we are working on being able to accommodate such requests shortly. For further information please contact our customer service department at Bassmaster@emailcustomerservice.com. 
Q: I don’t see the issues I’ve purchased or downloaded before?
A: If the issues you’ve purchased are not listed in your Library, first make sure you’re on the same iTunes account you originally purchased the issues with. If so, hit the “Missing Issues?” button in the upper right corner of the Library tab, which should restore your permissions to all issues you’re entitled to. If that doesn’t solve it, please let us know at Bassmaster@emailcustomerservice.com. 
Q: How do I buy more single copy issues?
A: Press and hold your finger on the screen to bring up the “Store” button. Tap this to to access the in-app store, where you can subscribe to the magazine and buy single issues. Tap the price, confirm your purchase, and the issue will appear in your library. There you can tap the button to download it. 
Q: How do I access new issues on my subscription?
A: If you purchase a subscription through Bassmaster, and are using the Apple iOS5 operating system, new issues will download automatically in the Apple Newsstand folder. You will be notified when a new issue is available. If you are on the older Apple iOS4 operating system, you will still get a notification from Bassmaster about the new issue, but it is necessary for you to download new issues manually as they become available. 
Q: How do I cancel my subscription or get a refund?
A: To cancel your subscription or get a refund please contact customer service at Bassmaster@emailcustomerservice.com or call 1-877-227-7872. We can only issue refunds on iPad subscriptions purchased directly through Bassmaster, not through Apple iTunes. 
Q: Can I transfer my subscription to another device?
A: You may access your purchased issues or subscription on another iPad running the Bassmaster app if you’re signed in with the same iTunes account. Just download the app, make sure you are signed into the same iTunes account you originally purchased the subscription with, and hit the “Missing Issues” button. At this time, you may not access your iTunes-purchased subscription on any other device or platform. 
Q: What is your privacy policy?
A: You can find our privacy policy here
Q: My issue is stuck at the “Processing” stage—what do I do?
A: This happens occasionally when the iPad interrupts the processing of the issue. Typically restarting the app will resolve the issue. If not, you can always delete and re-install the app. You will never have to pay again for something you’ve already purchased, as long as you’re on the same account. 
On reinstall, you’ll see a box asking if you wish to restore all purchases—press “Yes”. 
If you miss that box, just tap “Missing Issues” in the Library list to get back access to all previously purchased issues and subscriptions.
Q: I don’t see all the issues I’ve purchased.
A: First, make sure you’re signed in to the same account you purchased the issues with. If so, hit the “Missing Issues?” button on the upper right-hand corner of the Library tab. If this does not solve the problem, please contact us at bassmaster@emailcustomerservice.com
Q: How do I delete an issue?
A: In your Library list, you’ll see a button to the right of each issue that says Archive. Tap this button, and you will delete the issue from active storage on your device. At any time, You can always re-download those issues again later at no charge.
Q: My App keeps “crashing”
A: If you have not yet downloaded the Bassmaster app from the iTunes store, please do so. This is a free app available at in the the iTunes store. Unfortunately, some iPad 1 users have experienced problems with the app crashing. If this happens, you should be able to fix it by following these steps: 
Close all running apps. (Double-click the Home button, press and hold on the app icons in the bottom list until they start “shaking”, then tap the “X” on each to close the app). 
Shut down the iPad. (Hold the Power key then slide the red bar when prompted). 
Turn the iPad on again. The App should now work fine. 
Q: How can I share feedback with you about the Bassmaster  App?
A: Please e-mail us at mag.developer@bassmaster.com with your comments, insights, and suggested improvements. While we can’t respond to every e-mail, we will be reading every comment and doing our best to address any concerns and ideas you have about our iPad app.